Order Information

We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!

How to order

To place an order, click “Add to Cart” after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer.

To add an item to your order, select another item and click “Add to Cart.”

To change or cancel your order, simply click to the Shopping Cart and either delete items from your order by clicking on “Remove Items” or change the quantity on your order to zero (or any other quantity you want). Then “Update” your cart.

Volume Orders

For volume orders, please email customer service for assistance with product availability, delivery times and costs.

Order Status

After you place an online order, you will receive an email that will contain your order information and a link to check the status of your order.

When our Fulfillment Center ships your item, you'll receive an email that informs you that your purchase is on its way. Once your order ships, you may track your order on the order status page.

Shipment Tracking

Once your order ships, it may take 24 hours before tracking information appears on the carrier's website.

Track your order on the order status page.

If your order appears late, remember:

• Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

• All orders placed after 11:00am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually on Monday. In the case of Monday holidays (Memorial Day, Labor Day, or other Mondays which coincide with a holiday) orders will be processed on Tuesday.

• Packages are shipped from our fulfillment center & stores Monday through Friday, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day). Orders placed on holidays are processed the next business day.

• Deliveries are made Monday through Friday (no Saturday or Sunday deliveries), excluding holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.

Shipping & Handling Rates and Policies

All orders placed on Cavenders.com that have been selected to be shipped will use the rates as shown in the chart below.

• If you have an account with Cavenders.com and are logged in, Ground Shipping is FREE for all orders. Please Note: large size items may be excluded and require an additional surcharge.
• If you do not have a My Cavender's account or are not logged in to your account at checkout, Ground Shipping is only free on orders over $75.
• Ground Shipping and returns are FREE for boots purchases (applies to original order and first return only).
• Products with shipping surcharges can be found here.

Product Availability

Cavenders.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. However, we are dedicated to offering one of the largest selections of western wear products, so we add products to our site every day. If we do not have an item that you've ordered in stock, check our site again in a few weeks.